Refund policy

Return & Refund Policy

Apolo Art Gallery

Last updated: April 2026

1. Scope

At Apolo Art Gallery, we aim to make every purchase a confident decision. If for any reason you are not satisfied with your artwork, you may request a return under the following conditions.

2. Return window

The Buyer has 7 calendar days from the date the artwork was successfully delivered to request a return or refund.

3. Eligible reasons

Returns are accepted under any of the following circumstances:

The artwork arrived damaged
The artwork does not match what was published
The Buyer is not satisfied with the artwork

4. Return process

To initiate a return:

The Buyer must contact customer support within the established timeframe
Apolo will provide specific packaging and return instructions
The artwork must be returned properly protected and in suitable condition

5. Return shipping costs

Apolo Art Gallery will cover 100% of the return shipping costs.

6. Refunds

Once the artwork has been received and validated:

The refund will be processed within 3 to 5 business days
The amount will be issued through the original payment method or an equivalent method

7. Important considerations

The artwork must be returned in conditions similar to those in which it was delivered
Any additional damage caused by improper return packaging may affect the refund amount
Apolo Art Gallery acts as an intermediary and will manage the process between the Buyer and the artist